143 Clarence St, Brampton, ON L6W 1T2
(+1) (289) 401-9333
Surveillance
Our Surveillance department has an eye on everything, helping you to make improvements every single day.
Quality assurance is the goal
Our team ensures that all standards are followed on a daily basis.
This team has a set checklist, which is constantly changing to reflect the highest customer service standards, that they check all restaurants on a daily basis with.
Uniform check
Scheduled vs actual hours check
Daily closing cleaning check
Verification of clock-ins
Daily void orders review
Quality assurance
Customer service is the ultimate goal in the restaurant industry
That's why this department has only one goal: to ensure our restaurants are providing the best customer service.
01Scheduling
In scheduling, the surveillance team carries out:
- Scheduled vs camera
- Verification of breaks
02Customer Service
Customer service is any restaurant’s top priority. This is why we have set parameters that all our restaurant staff should follow, which our team checks on a daily basis.
Whether it’s greeting a customer in-store or on the phone, our team has it covered.
03Cleanliness
Whether it’s stocking the tissues or clearing the tables, our team ensures that everything is done as fast as possible so that our customers are happy.
We also follow a daily closing form submission system to ensure that closings are done right and proper.
04Upselling
Our ultimate goal is sales. This is why we ensure that our staff is upselling when taking orders at the cashier.
This is reflected in the Finance team’s upselling figures, which they take by recording the percentage of sales that were made up by drinks and side items.
05Voids & Refunds
The restaurant industry is tricky. Refunds are a slippery slope, but we keep a daily track of void orders and the reason behind them to ensure everything is proper.
This team also tracks delivery platform refunds to ensure that we are requesting credits for each incorrect refund.
06Closings
Your restaurant is our highest priority, which is why we always have our team available from opening to closing.
Our team checks that the correct procedure is followed at closing, including properly turning off equipment and ensuring it was done in a timely manner.
07Uniform Adherence
Uniform upkeep and maintenance is important. First impressions are last impressions, and we want customers to be wowed when they walk in.
Our team checks that the correct uniform, gloves, hairnets, and nametags are worn on a daily basis, and that headphones or phones are not used in front of customers.
08Specific Requests
Maybe you want to enforce a specific franchise instruction. Or maybe a common mistake is constantly being made over and over.
Whatever it is, our team will add it in for your location to ensure that everything is top-notch.
09Delivery Platforms
We check Google, Uber, Skip, and Doordash to ensure that the correct timings are showing.
In addition, our team adds the data for offline minutes, holiday hours, and order issues, so that the DTLs can get an idea of what’s happening and why.
