143 Clarence St, Brampton, ON L6W 1T2
(+1) (289) 401-9333
Operations
Our operations team handles everything from food cost to customer service, ensuring seamless and efficient restaurant management.
Operations Made Easy
Streamline operations and manage everything from one place.
Revolutionize your restaurant operations with our innovative and unparalleled management services, designed to enhance efficiency and drive growth like never before.
Food cost analysis
Sales review
Inventory management
Quality assurance
Marketing
The future is brighter when you’re more prepared
Effective management can be a daunting task, but with our system in place, rest assured that absolutely everything is reviewed frequently.
01Sales review
Our team conducts regular weekly and monthly sales reviews to optimize your revenue.
Through effective scheduling, operational hour adjustments, inventory management, upselling techniques, and marketing strategies, we ensure that your sales are maximized.
These are just a few of the parameters that we track daily/weekly that are then discussed weekly with the manager.
02Food Cost
The Finance department helps us to calculate the monthly cost with weekly inventory data.
Our Operations team then discusses this with the restaurant managers, including strategies to bring down the food cost and wasteage.
The inventory is taken weekly by the Finance team, and the food cost is calculated at the end of each month to be discussed with the manager and supervisor.
03Delivery Platforms
The DTL discusses all points of concern, including driver wait minutes, reviews, requested refunds, and more, with the restaurant manager and supervisor so that they can improve.
Ratings for platforms is taken weekly and published to this report. DTLs discuss it with each manager.
04In-Store Audits
For all GTA-based restaurants, we have a designated internal auditor who visits the restaurants twice a month to inspect cleanliness, scheduling, and equipment maintenance (including biweekly knife sharpening).
05Scheduling
With experience in both fine dining and fast food restaurants, we have set target hours for our managers to meet. In the most recent bonus period, 88% of our restaurants met their targets.
We provide our restaurants with weekly scheduling data using Onevision.
With more than 14 teams under our management, we have set out defined target hours that our staff should be scheduling to maximize both revenue and customer service.
06Customer Service
Whether it’s a rating left on Uber or on Google, we have a 48-hour turnaround to respond to each and every customer.
Any Google, Uber, and Doordash detailed feedbacks are also discussed with the manager within 48 hours to understand what happened and how to prevent a repeat of this situation.
07Food Handler Certifications
As required by law, we also require all our restaurant managers and supervisors to be certified Food Handlers. This is why we have a program to enroll all eligible members and get them certified with Safecheck.
Our Operations department tracks and ensures that a certified Food Handler is always scheduled during opening hours.
Using Safecheck, we ensure that all senior staff members are certified.
08Franchisee Communication
The Operations department also handles any relevant communications with your franchisor. This includes audit reports, inventory help, marketing, and more.
Meeting minutes of one of our managers and the franchisor to discuss reducing food cost due to high prices from vendors.
09Bonus Structure
As you may have read here and across the other departments, we enroll all our restaurants in a bonus structure.
This is to motivate all our staff to meet the required targets for food costs, sales per hour, target hours, and their internal store rating published weekly.
Our Operations team discusses the bonus monthly with the manager and supervisor to see where the met the criteria, and where they missed out.
A summary of the criteria used to calculate bonuses.
The operational processes are what drive the business
MyRestaurants is thriving in Canada, trusted by restaurants all over the country. We can manage your restaurants no matter where you are - reach out today.
